Privacy Policy

1. Introduction

RealtyShoot ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using RealtyShoot, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us when you:

• Create an account (name, email address, phone number, company information)
• Book services (property addresses, scheduling preferences)
• Process payments (billing information, payment method details)
• Apply as a creative professional (portfolio, work history, certifications)
• Contact customer support (inquiry details, communication history)

2.2 Automatically Collected Information

When you access our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on platform)
• Location data (GPS coordinates for service delivery and photographer matching)
• Cookies and tracking technologies (see Section 7 below)

2.3 Media Files

We collect and store photos, videos, floor plans, and other media files uploaded to our platform by clients and creative professionals.

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Process bookings, match clients with creatives, facilitate service delivery
• Payment Processing: Handle payments, invoicing, and payouts to creative professionals
• Communication: Send booking confirmations, service updates, and customer support responses
• Platform Improvement: Analyze usage patterns to enhance features and user experience
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
• Marketing: Send promotional emails and newsletters (with your consent)

4. How We Share Your Information

4.1 With Creative Professionals

When you book a service, we share necessary information with assigned creative professionals including property address, contact details, and service requirements.

4.2 With Service Providers

We share information with third-party service providers who assist us with:

• Payment processing (Stripe, PayPal)
• Cloud storage (Amazon S3, AWS)
• Email delivery (SendGrid, Amazon SES)
• Analytics (Google Analytics)
• Customer support tools

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our legal rights and safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted storage for sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide services to you
• Required to comply with legal obligations
• Necessary to resolve disputes or enforce our agreements

Media files are typically retained for 90 days after job completion unless you request deletion or extended storage.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze platform usage and performance
• Personalize your experience

You can control cookies through your browser settings, but disabling cookies may limit platform functionality.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 Access and Portability

Request a copy of your personal information we hold.

8.2 Correction

Update or correct inaccurate or incomplete information.

8.3 Deletion

Request deletion of your personal information, subject to legal obligations.

8.4 Opt-Out

Unsubscribe from marketing communications via the link in emails or account settings.

8.5 Do Not Sell

We do not sell your personal information to third parties.

To exercise these rights, contact us at [email protected].

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell)
• Right to non-discrimination for exercising CCPA rights

10. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR) including access, rectification, erasure, restriction of processing, and data portability.

You also have the right to lodge a complaint with a supervisory authority.

11. Children's Privacy

RealtyShoot is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Your continued use of the platform after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact: